REFUND POLICY
How do I exchange an item?
Items may be exchanged for a different size, provided they are returned to us within 14 days from receiving the goods. The customer will be responsible for the postage of and the safe return of the goods.
An additional postage and packaging charge for the exchange item, at the relevant rate, may apply. In all instances, goods must be returned as new, with no blemish, defect or parts missing, and preferably still in its original packaging. Items may be tried on for sizing, but not used for a workout.
We are not responsible for items that are lost in the post, so we recommend you use a postal tracking service or a service that insures you for the value of the package.
Once your item is received and inspected, we will send you an email to notify you that we have received your returned item and processed your exchange.
Typically this is within two business days, however, it can sometimes take up to five business days.. Please note that, for hygiene reasons, socks may not be exchanged once opened. Please feel free to contact us for assistance in selecting your correct size.
Cancellation and items no longer required
Orders cancelled after dispatch of the goods will be refunded only once the items are returned to us, and may be subject to a deduction for postage and packaging costs. Items must be returned within 14 days from receiving the goods. Cancellations must be made by email (to customer@sbdbelgium.be), quoting your order number.
Please return the item/s to our Returns Department (address below). The customer is responsible for the safe return of the goods. In all instances, goods must be returned as new, with no blemish, defect or parts missing, and preferably still in its original packaging. Items may be tried on for sizing, but not used for a workout.
We are not responsible for items that are lost in the post, so we recommend you use a postal tracking service or a service that insures you for the value of the package.
Once your returned item is received and inspected, we will send you an email to notify you that we have received your item and processed your refund. Typically this is within two business days, however, it can sometimes take up to five business days.
How do I get a refund?
Orders cancelled after dispatch of the goods will be refunded only once the items are returned to us, and may be subject to a deduction for postage and packaging costs. Items must be returned within 14 days from receiving the goods. Cancellations must be made by email to customer@sbdbelgium.be, quoting your order number.
You are responsible for the safe return of the goods. In all instances, goods must be returned as new, with no blemish, defect or parts missing, and preferably still in its original packaging. Items may be tried on for sizing, but not used for a workout.
Please note that, for hygiene reasons, socks will not be accepted for a refund unless a warranty claim is processed.
Defective goods
All SBD Apparel products undergo a stringent quality control process; we expect our products to live up to the highest standards, and guarantee our products against manufacturing defects.
If a product does not live up to your expectations, please contact us at customer@sbdbelgium.be and include your order number, name and delivery postcode. As an SBD retailer, we are authorized to evaluate warranty claims. Warranty claims must be accompanied by proof of purchase.
Please return items to SBD Belgium:
SBD APPAREL BELGIUM
Vliegwezenlaan 53
1731 Asse
customer@sbdbelgium.be
